AI systems are becoming increasingly widespread across all industries worldwide. Every day, millions of AI-user interactions occur through various means, including chatbots, voice assistants, avatars, and many other forms embedded in our physical world that will continue to evolve in the coming years. Understanding the interaction between users and AI is crucial to making these non-deterministic systems more transparent and safer. AI promises significant benefits, provided these systems can be trusted, monitored, and adapted as necessary.

That’s why we created Bunka. Our mission is to empower AI product creators with insights into how their products are used—and, more critically, how they are misused. This understanding helps prevent user frustration, reduces churn, and avoids damaging the user experience.

Our journey began at the National Research Center (CNRS) in Paris, within labs where Artificial Intelligence, Social Science, and Cognitive Science intersect. Our strong engineering and research culture allows us to deliver the best products on the market, supported by top-tier R&D. We are excited to contribute to the next generation of AI systems and enhance the quality of Human-Machine interactions.

The Bunka Team